Carpet Cleaning Services
All Crystal Clean Colchester carpet cleaning technicians are fully trained and qualified by IICRC and also carry full liability insurance, this means you get quality cleaning from professional staff who are fully trained by the worlds largest carpet cleaning training agency.
All of our carpet cleaning equipment is the latest and of a professional standard and also some of the most powerful on the market, it is built for professional cleaners by Alltec & Prochem and therefore we don t use Vax, Rug Doctor or any other home use equipment which in our opinion just does not do a professional job!
Wherever possible we use the most Eco Friendly cleaning products but this is not always possible due to the nature of certain stains!
Q. Are your staff professional trained and insured?
A. All of our staff are full trained with one or more certification agencies, they carry their qualifications and insurance details along with their identification card and will show these if requested to do so.
Q. How often should I have my carpets cleaned?
A. Most manufacturers recommend that carpets are professionally cleaned by a professionally qualified technician every 12 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.
Q. I think I can clean my soft furnishings myself, is this recommended?
A. It is highly recommended that a professional technician is used. There are many items available to the public that are advertised for carpet and upholstery cleaning. However, along with these come many risks and the potential of causing irreversible damage. professional technicians have the correct training and knowledge, along with access to professional products, to ensure that a correct and safe job is carried out and the best possible results are achieved.
Q. What are the differences between methods of cleaning and which is best?
A. All cleaning methods are designed to produce good results and each has its place within the industry. Some methods use more water and others more mechanical action. More important however, is whether the employed technician has the required training to carry out the cleaning properly and safely. Professional technicians have a recognised qualification in carpet and upholstery cleaning and have been trained on the use of all cleaning methods. They will be able to advise on the most appropriate method, or combination of methods, for your situation.
Q. I have children & pets, will they be affected by any of the cleaning process?
A. Health and safety is of paramount importance in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. Professionally qualified technicians will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.
Q. How long will my upholstery & carpets take to dry?
A. Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If drying is a concern mention it to the technician, they will be able to advise on drying times and, if required, use some specialist techniques to speed up the process. Please note that there is usually an extra charge for this service.
Q. Is there a risk of shrinkage?
A. If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. Professional technicians are advised to carry out a full inspection prior to any cleaning and test for potential problems such as shrinkage.
Q. Will all the stains come out?
A. No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. Many of our professional technicians have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with a us beforehand and we will be happy to advise.
Q. Will professional cleaning affect the factory protection on my carpet & upholstery?
A. It is important to note that protector will wear off of any carpet that is in use. Walking, vacuuming, general wear and cleaning will all have an effect on this. Carpet protectors shield the fibres, they are designed to prevent spillages, dropped items and other general wear affecting the carpet directly. However, in doing so it will lose some of its effectiveness and should be re-applied on a regular basis to ensure continued protection, upholstery protection is just the same.
Q. Will my carpets re soil quicker after cleaning?
A. Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. Professional carpet cleaners will only use detergents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.
Q. Do you use chemicals to clean?
A. In all forms, the best cleaning results are achieved by the use of chemicals. Professional carpet cleaners may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for safe use within the domestic environment. If you have asthma or are chemically sensitive, Our technicians will be able to use specialist chemicals designed to avoid causing any discomfort. Our technicians also offer environmentally friendly services with specific ‘Green’ cleaning products.